Capture
Website form, chat widget, inbound email, SMS, or voice call creates a lead event.
Every conversation in one place. AI responds. Humans take over.
24Relay turns website forms, live chat, email, SMS, and phone calls into one customer timeline with fast answers, clean summaries, escalation, and human control.
new lead
42 sec ago
Missed-call recovery for a local service company
Need someone to follow up after hours. We lose calls when crews are out.
K
Kate at 24 DYNAMICS
Draft reply ready. Ask one budget question.
O
Owner command
approve, pause, handoff, or ask for context
< 1 minfirst response
0 dashboardsemail-first control
5 channelsform, chat, email, SMS, voice
The customer sees the business. The owner sees the control layer.
24Relay stays behind the scenes. Customers receive replies from the company domain, while owners and employees manage the same thread from the operator inbox or email.
Respond
The bot replies immediately from the tenant's domain when it is safe to answer.
Handoff
Owner or employee gets the full context and can approve, pause, or take over.
Forms
Every contact form becomes a lead thread, not a dead-end notification.
Web Chat
Chat leads route into the same owner inbox and lead memory.
Owners can forward messages or start a new command thread for context.
Voice
Urgent calls can attach to the same thread after the realtime bridge finishes.
Built for the employee who actually watches the inbox.
Assign watcher emails, send summaries, and let humans take over without breaking the customer thread.
To: purewash@24relay.com
Subject: today
Show me current leads, who needs a reply, and whether the bot is waiting on approval.
24Relay
3 active leads. 1 urgent. 1 draft waiting for approval. No cold leads older than 30 minutes.
No new dashboard habit required.
The owner can ask questions from email and get lead summaries, context, and next actions back in plain English.
Start a pilot